[solidcore]

2023-2024

The Trade: CRM Specialist & Sales Representative | Core Crew

As a CRM specialist at [solidcore], I was responsible for enhancing the overall client experience, driving sales, and fostering community engagement by putting the CORE values into action: connecting with clients, encouraging community involvement, recognizing milestones, and educating them about the studio’s offerings

The Craft:

Skills I used:

+Client Experience & Engagement

  • Delivered a personalized client experience by applying [solidcore]’s CORE values.

  • Connected with clients by using their names, fostering a welcoming atmosphere.

  • Encouraged community involvement, resulting in increased client participation in studio events.

  • Recognized client milestones and achievements, which boosted overall client satisfaction and retention.

Educated clients on promotions and offerings, contributing to an increase in upsell opportunities.

+CRM & Client Data Management

  • Managed all client-facing system tasks, including account setups, scheduling, and purchases.

  • Used CRM data to assess and address client needs, leading to improvements in client satisfaction metrics.

  • Efficiently handled client requests and resolved issues, reducing response times.

+Studio Operations Support

  • Assisted in daily studio operations, ensuring a smooth workflow and consistently clean environment.

  • Supported the Head Coach and Community Manager in coordinating schedules and managing studio issues.

  • Monitored equipment and maintenance needs, resolving issues before they impacted client experiences.

+Sales & Revenue Growth

  • Consistently met or exceeded monthly sales quotas by following up with client lists in Axle.

  • Leveraged product knowledge to increase retail and class package sales, resulting in revenue growth.

  • Contributed to an increase in client retention through exceptional customer service and follow-up.

+Team Collaboration & Communication

  • Worked closely with the Head Coach, Community Manager, and studio team

  • Supported coaches in recognizing client achievements, setting up celebration boards for milestones.

The Result:

+Increase in client engagement with studio events and community initiatives
+Improvement in client satisfaction metrics through proactive CRM management.
+Growth in sales revenue from class packages and retail products.
+Boost in client retention through personalized customer service and follow-up efforts.